Why can’t I change this fiscalized receipt?

You try to re-submit, cancel, or re-issue a cash invoice that’s already been fiscalized with FURS (it carries a fiscal verification code, ZOI, and possibly an EOR), and VegaERP refuses. Each of these messages means something different: some only need you to wait, others explicitly require contacting support. That isn’t random caution: this app can’t always know with certainty whether FURS still holds a valid (“live”) confirmation for the invoice, so it refuses the risky action rather than guessing.

What the screen says

The invoice is waiting for automatic confirmation, don’t re-submit it

Ta račun je bil izdan brez povezave z davčnim organom, že nosi zaščitno oznako (ZOI) in čaka na naknadno potrditev pri FURS. Potrditev bo izvedena samodejno. Računa ne pošiljajte znova, ker bi s tem zamenjali oznako, ki je že natisnjena na računu. (“This invoice was already issued offline with a fiscal verification code, ZOI, and is waiting for confirmation from the tax authority. It will be confirmed automatically. Do not re-submit it, as that would replace the code already printed on the invoice.”)

Ta račun je bil že izdan brez povezave z davčnim organom in nosi zaščitno oznako (ZOI). Ponovno pošiljanje ni mogoče, ker bi zamenjalo oznako, ki je že natisnjena na računu. Potrditev pri davčnem organu bo izvedena samodejno. (“This invoice was already issued offline with a fiscal verification code, ZOI. It cannot be re-submitted, as that would replace the code already printed on the invoice. It will be confirmed with the tax authority automatically.”)

The confirmation deadline passed, or FURS rejected the confirmation

Ta račun je bil izdan brez povezave z davčnim organom, rok za njegovo naknadno potrditev pri FURS pa je potekel. Ponovno pošiljanje bi zamenjalo zaščitno oznako (ZOI), ki je že natisnjena na računu. To zahteva ročni pregled. Pred ponovno izdajo se obrnite na podporo. (“This invoice was issued offline but its confirmation deadline with the tax authority has passed. Re-submitting would replace the fiscal verification code, ZOI, already printed on the invoice. This needs manual review. Please contact support before re-issuing.”)

Ta račun je bil izdan brez povezave z davčnim organom in nosi zaščitno oznako (ZOI), vendar je davčni organ njegovo naknadno potrditev zavrnil. Računa ni mogoče poslati znova. S tem bi zamenjali oznako, ki je že natisnjena na računu, in ustvarili nasprotujoč si davčni zapis. To zahteva ročni pregled: odpraviti je treba vzrok zavrnitve, promet pa evidentirati z ločenim popravnim dokumentom. Pred nadaljevanjem se obrnite na podporo. (“This invoice was issued offline with a fiscal verification code, ZOI, but the tax authority rejected its confirmation. It cannot be re-submitted. That would replace the code already printed on the invoice and create a conflicting record. This needs manual review: the underlying error must be corrected and the transaction re-filed as a separate corrective document. Please contact support before proceeding.”)

Cancelling a confirmed or still-confirming invoice

Tega računa ni mogoče preklicati, ker je bil davčno potrjen pri FURS in bi tam ostal potrjen tudi po preklicu. Namesto tega izdajte dobropis (storno), ki pri FURS vloži stornirni račun. (“This invoice can’t be cancelled: it was fiscalized with FURS, and cancelling it here would leave the authority’s record standing. Issue a credit note, storno, instead. That files the reversing receipt with FURS.”)

Ta račun se prav zdaj davčno potrjuje pri FURS, zato ga v tem trenutku ni mogoče preklicati. Počakajte nekaj trenutkov in poskusite znova. (“This invoice is being filed with the tax authority right now, so it can’t be cancelled at this moment. Wait a few seconds and try again.”)

Davčnega potrjevanja tega računa pri FURS ni bilo mogoče dokončati, zato ni znano, ali je račun pri FURS potrjen. Dokler to ni razčiščeno, računa ni mogoče preklicati. Obrnite se na podporo. (“The tax-authority filing for this invoice didn’t complete, so it isn’t known whether FURS holds a confirmed receipt for it. It can’t be cancelled until that’s resolved, please contact support.”)

Submitting a cancelled or already-confirmed invoice

Ta račun je bil preklican, zato ga ni več mogoče davčno potrditi pri FURS. Preklican račun ne sme biti davčno potrjen. Če je bila prodaja dejansko opravljena, izdajte nov račun. (“This invoice was cancelled, so it can no longer be verified with the tax authority. A cancelled invoice must not carry a live fiscal receipt. Issue a new invoice for the sale if it actually took place.”)

Ta račun je davčni organ že davčno potrdil, zato zanj ni mogoče znova izdati davčno potrjenega računa. Druga izdaja bi za isti račun ustvarila dva nasprotujoča si davčna zapisa. Za popravek izdajte dobropis ali storno račun; ta dokument se davčno potrdi kot samostojen popravni račun. (“This invoice already has a fiscal receipt confirmed by the tax authority, which cannot be re-issued. Issuing a second one would create two conflicting fiscal records for the same invoice. To correct it, issue a credit note, dobropis, or a cancellation, storno, invoice; that document is fiscalized as its own corrective receipt.”)

Za ta račun trenutno poteka postopek davčnega potrjevanja pri FURS (ali pa zaključena oddaja čaka na uskladitev). Ponovna izdaja je blokirana, dokler se postopek ne zaključi. Vnovičen poskus bi lahko povzročil dvojno oddajo pri davčnem organu. (“A FURS e-receipt submission is in progress for this invoice, or a completed deposit is awaiting reconciliation. Re-issue is blocked until it settles. Retrying could double-file the receipt at the tax authority.”)

Why this happens

The fiscal verification code (ZOI) is calculated and printed on the invoice before VegaERP even knows whether the FURS submission succeeded, on purpose, because the invoice has to be handed to the customer immediately, even if the internet connection or FURS itself is down at that moment. Any re-submission would calculate a new code and try to print it over an already issued invoice, or create a second fiscal record for the same sale. So VegaERP would rather refuse the action, whenever it isn’t certain FURS already holds a valid confirmation for this invoice, than risk a double filing or an invalid code on a document already printed.

What to do

Wait, do nothing

For the messages saying confirmation “will be performed automatically”, no action is needed. Check the invoice’s status later; once FURS confirms the transaction, the status updates on its own.

Wait a few seconds and try again

For the cancel message saying the invoice “is being fiscalized right now”, wait a few seconds and retry the cancellation. The process with FURS hasn’t finished yet at that moment.

Correcting it: a credit note, not editing or re-submitting

For an already confirmed invoice that needs correcting, don’t try to re-submit or cancel it. Issue a credit note (storno) instead, as described in Why can’t I edit this issued invoice?. The credit note is fiscalized with FURS as its own, separate corrective document.

Contact support

If you can’t fix this yourself

None of the above is a setting on your company, so an administrator can’t fix it either. For the three cases that need manual review, contact support and give them the invoice number; for everything else, wait for automatic confirmation or issue a credit note.