Troubleshooting

You cannot post an invoice, a payment, a journal entry or a payroll run because the period is already closed or locked.

You cannot edit a supplier invoice because the VAT period it falls in has already been filed with FURS.

No automatic entry without a document date, and a reversal is refused for an already reversed entry, an FX revaluation or a reported VAT period.

Class 4 or 7 balances at year start, totals, deactivated accounts, earlier entries, or an opening recorded twice.

Once issued, an invoice can no longer be edited, deleted, or marked paid the ordinary way.

The receipt was confirmed with FURS, so it cannot be cancelled, reissued or resubmitted.

The credit note would exceed the invoice, is in another currency, falls in a closed period, or was issued by someone else first.

The app could not read text from the invoice or receipt you uploaded, so the fields stay empty.

A customer advance cannot be applied to an invoice because of the amount, currency, customer or invoice status.

The expense is already approved, so it can no longer be changed or deleted.

A proforma is not a receivable, so it cannot be paid, dunned or matched to a bank line until you convert it into an invoice.

Sending is refused because of the document’s status, or because the country is missing on the buyer or on your own company.

A card snaps back on the board, or a pipeline stage cannot be edited or deleted.

Another partner already holds the tax number, the VAT ID has no country prefix, the partner was merged meanwhile, or the import refused a row.

Another person or process changed the document while you were editing it, so the app refused your action.

You cannot match or categorise a bank line because it is already matched, categorised, split or reconciled.

The receipt on the statement is not equal to the invoice amount, and the app needs you to say what to do with the difference.

You cannot remove a recorded payment, or the payment date is in the future.

The statement does not balance, the file can’t be read, part was skipped, or the balance could not be checked.

The register isn’t in EUR, the entry can’t be posted, or a cash payout doesn’t match.

You cannot file a form because it has not yet been recorded what the previous accountant filed for this company. The app asks this for each form separately.

The monthly REK-O will not build because a company or employee detail is missing.

The DDV-O cannot be prepared because the tax period or the opening position has not been recorded.

A supplier or customer detail is missing, the period doesn’t match, or the evidence was already filed by hand.

A customer has no valid VAT ID, the period type doesn’t match, or the statement is already accepted.

The SEPA file was not produced, or it contains fewer invoices than you selected.

An account cannot be created, edited or deleted because the code is reserved, already in use, or the account already has entries.

An asset that arrived mid-life has no recorded opening depreciation, so its depreciation cannot be calculated.

An item that holds stock can’t become a service, and the item import refuses a file or row it can’t read.

A shipment can’t be cancelled once the invoice is issued, the period is closed, or the goods weren’t in stock.

An uncounted line, a count date in the future, negative stock or a later count.

A cost-centre, item-category or price-list import refused rows. What each message means and how to fix the row.

The hours file will not import because its layout or its code legend is not what the app expects.

Why the app refuses to draft, approve, file or discard a salary, holiday allowance or performance pay run.

Why a ZZZS reimbursement claim cannot be validated, submitted or marked reimbursed.

Why an M-1, M-2 or M-3 insurance filing cannot be validated or sent to SPOT.

Why a QR check-in fails and why a site or a manual attendance event is refused.